Implementation of a Comprehensive IT Solution for Bank Lviv

Since its establishment in 1990, Bank Lviv has focused on providing high-quality banking services to SME businesses and agricultural producers, as well as private clients in Western Ukraine.

The bank is owned by the Swiss investment fund ResponsAbility (51%) and an Icelandic private investor (49%).

This year, JSC CB "Lviv" celebrates its 30th anniversary and is recognized as one of the 20 most reliable banks in Ukraine.

The bank has become an influential player with one of the widest branch networks in the region, serving over 25,000 private and business clients. One of the bank's key competencies is facilitating financing and financial services for micro, small and medium-sized enterprises.

Currently, the bank serves over 5,000 SME clients.

CHALLENGE

At the beginning of 2016, Bank Lviv faced the need to modernize its technological systems. The bank required comprehensive automation to improve customer service efficiency and optimize internal processes. A key challenge was implementing a modern core banking system with remote service capabilities for different customer categories. In January 2016, the bank signed an agreement with CS for the supply of a solution package to automate and optimize the bank’s operations.

SOLUTION

The software solution for Bank Lviv was formed from the B2 Core Banking System (CBS B2) for bank automation and optimization, along with internet banking systems for corporate and private clients – iFOBS.Corporate and iFOBS.WebPrivate respectively.

The CBS B2, containing more than 100 modules, was implemented almost in its complete configuration, successfully covering the bank’s requirements. An important technical feature of the project was that the Jet B2 web client was launched on an Oracle GlassFish server for the first time (previously it had operated on Oracle Weblogic and IBM WebSphere servers).

RESULTS

The implemented iFOBS.Corporate system allowed Bank Lviv to organize remote banking services for corporate clients with maximum security and efficiency. The iFOBS.WebPrivate system significantly expanded customers’ ability to perform operations remotely, reducing the workload on branches and the cost of serving individual clients.

Both internet banking systems were successfully integrated with processing and enabled more quality customer service.

Taras Leskiv, Lead Analyst, Project Manager on behalf of CS company

We thank the bank for their trust and fruitful cooperation. We look forward to interesting joint projects and the development of our partnership.

The successful launch of the CBS B2 marks an important milestone for our Bank. Achieving a seamless, one-time transition sets a new benchmark for efficiency and innovation in banking. We deeply appreciate CS Company’s dedicated team for their commitment and relentless effort in this project’s success. We are excited for continued partnership and driving further advancements in our transformation journey

Mihail Iovu

Chief Operations Officer, Moldindconbank

OTP Bank has been successfully collaborating with CS for over 15 years. During this time, a number of key projects have been implemented, including the development of reporting for the National Bank of Ukraine, the B2 operational system, a data warehouse, and internet banking for corporate clients. We highly value CS’s ability to offer comprehensive and integrated solutions, which have enabled us to automate end-to-end processes and significantly enhance our level of digitalization. We especially appreciate the flexibility and personalized approach of the CS team, which allows us to tailor technologies to our business needs and build a true partnership.

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Liliya Lazepko

Member of the Management Board, OTP Bank Ukraine

The new CFRONT platform is enabling GLOBUS BANK to confidently break into the retail lending market. Thanks to our partners at CS, the entire process now takes just minutes - only 1 minute for approval decisions and 10 minutes to complete all necessary loan documentation. Our customers and partners are going to love this efficiency. With such a powerful and user-friendly system as CFRONT, GLOBUS Bank has set ambitious goals for its expansion in the retail lending market.

Olena Dmitrieva

First Deputy Chair of the Management Board, GLOBUS BANK

Undoubtedly, creating mobile banking is a combination of functionality, simplicity, and aesthetics. We are now seeing that our joint efforts with the development team are receiving positive feedback and show good user engagement dynamics. Bank Lviv fully supports open and transparent communication with clients: we share their needs and focus on the relevance of functionality

Tamar Tkhelidze

Deputy CEO, Lviv Bank

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