The list of services and products offered by the bank to its customers is constantly changing and expanding. Not every product or service fits to standard modules of the online banking system.
Negotiating individual rates, ordering letters of confirmation, safe deposit boxes – there are a lot of customer requests that are processed individually by the bank. The module of operation with any types of requests has been designed for such cases.
The bank specialists by themselves form a request template in PDF format and then customers can use this template to order individual services or submit requests.
PDF document is signed by the customer as a standard payment document and then it is transferred to the bank where operators can consider it.
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