Support and Training

Technical support and project maintenance are our key strengths and a distinctive feature of all CS company's products and services

TRAINING

Basic Training in CBS B2

The financial institution's transition to CBS B2 includes basic user training in system operations. We take into account the client's specific business processes and offer a corresponding course.
Certified Courses

Courses in CBS B2 usage and administration are conducted to maximize the effectiveness of our products. Available formats: online and offline

Webinars Regular webinars are held for users of our solutions to provide information about new functionality and operational features

Academic Partnership Program We offer free transfer and installation of our CBS B2 software at Ukrainian universities and colleges for educational purposes.

SUPPORT

Basic Support

24/7 access to the client portal, knowledge base, documentation, and webinars
Access to BTT quality control system
Regular system updates according to release policy
Consulting with software administration and usage experts
Updates related to regulatory changes

Warranty, SLA, and VIP Support

Warranty support for solutions after project launch
Priority access to specialists
Guaranteed response times
Custom solutions for complex and specific cases

Additional Services

Load testing on anonymized database
Technological and business process audit
Parameter optimization for efficient use of hardware and software capabilities

24/6 HOTLINE SUPPORT

+38 (067) 162 59 52

The successful launch of the CBS B2 marks an important milestone for our Bank. Achieving a seamless, one-time transition sets a new benchmark for efficiency and innovation in banking. We deeply appreciate CS Company’s dedicated team for their commitment and relentless effort in this project’s success. We are excited for continued partnership and driving further advancements in our transformation journey

Mihail Iovu

Chief Operations Officer, Moldindconbank

OTP Bank has been successfully collaborating with CS for over 15 years. During this time, a number of key projects have been implemented, including the development of reporting for the National Bank of Ukraine, the B2 operational system, a data warehouse, and internet banking for corporate clients. We highly value CS’s ability to offer comprehensive and integrated solutions, which have enabled us to automate end-to-end processes and significantly enhance our level of digitalization. We especially appreciate the flexibility and personalized approach of the CS team, which allows us to tailor technologies to our business needs and build a true partnership.

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Liliya Lazepko

Member of the Management Board, OTP Bank Ukraine

The new CFRONT platform is enabling GLOBUS BANK to confidently break into the retail lending market. Thanks to our partners at CS, the entire process now takes just minutes - only 1 minute for approval decisions and 10 minutes to complete all necessary loan documentation. Our customers and partners are going to love this efficiency. With such a powerful and user-friendly system as CFRONT, GLOBUS Bank has set ambitious goals for its expansion in the retail lending market.

Olena Dmitrieva

First Deputy Chair of the Management Board, GLOBUS BANK

Undoubtedly, creating mobile banking is a combination of functionality, simplicity, and aesthetics. We are now seeing that our joint efforts with the development team are receiving positive feedback and show good user engagement dynamics. Bank Lviv fully supports open and transparent communication with clients: we share their needs and focus on the relevance of functionality

Tamar Tkhelidze

Deputy CEO, Lviv Bank

HOW CAN WE HELP YOU?