The primary focus of CS Ltd’s work is on the customers – their needs, interests, expectations. This helps us to create the software which is not only based on the most advanced technologies but also corresponds to the highest demands of the end users.
But we are not standing still – we strive to increase the level of customer satisfaction, in particular by sharpening our skills at providing qualified assistance to our customers in working with our products.
For this purpose the ‘Effective dialogue is a positive image of the company’ workshop was organized in July for the specialists of front office systems technical support service.
The workshop was mostly role-playing business dialogues between ‘a customer and a specialist of support service’. During the workshop all the participants had the chance to play a role of ‘a customer’ and evaluate from the sidelines how effective and comfortable the communication was and what can be improved so that customers receive complete information on their issue and remain fully satisfied with the service.
The experienced business trainer Elena Lysykh introduced the main tools of holding effective dialogues to our specialists. All the participants of the workshop received from Elena an individual feedback on their personal features of communication and professional advice which will be useful for everyday work of the support service.
The participants of the workshop express thanks to the organizers of this event and are sure that the acquired knowledge and skills will allow them to feel and hear every customer even better.
