Staff qualifications and the quality, correct, and complete use of automation tools are crucial success factors for any organization, including banks. As a software developer for financial institutions, CS provides detailed documentation for its products. Over time, the B2 Core Banking System (CBS B2) has grown, and so has the volume of documentation. The recent shift to short, focused documents in Confluence (instead of large doc-format files) has made finding specific information more challenging. To turn the challenge of information retrieval into an advantage, we have created CS Assistant – an intelligent helper that brings your work with documentation to life.
What is CS Assistant?
CS Assistant is an artificial intelligence-based tool that helps you find answers in the official documentation. Imagine an assistant who knows where everything is, understands the essence of your query in natural language (Ukrainian, English, etc.), and instantly finds accurate information in the documentation.
- The user asks a question. For example: “How do I set up client identification in B2ng?”
- CS Assistant analyzes the entire knowledge base. Using the advanced RAG (Retrieval Augmented Generation) architecture, the assistant finds the most relevant sections of the documentation by understanding their content.
- The user receives a clear answer. The system formulates a concise, understandable answer based solely on the documentation.
- The user can verify the source if needed. Each answer is accompanied by direct links to the relevant documentation pages in Confluence. You can always go to the original source to deepen your knowledge or check details.
Key Advantages
- Time and Resource Savings: Get accurate answers in seconds, freeing up specialists’ time for operational tasks.
- Accuracy and Reliability: CS Assistant works exclusively with the documentation. It does not use general knowledge from the internet nor does it fabricate answers. The quality of the answer directly depends on the quality and relevance of the documentation, which we meticulously maintain.
- Information Integrity: The assistant can combine data from several different documents, giving you a comprehensive overview without the need to piece information together yourself. Furthermore, CS Assistant allows you to refine queries within a dialogue (chat history is supported).
- Simplicity and Security: Access to CS Assistant is via your corporate account (LDAP). The interface is intuitive, and all data is protected.
- Feedback Loop: As the software developer, CS automatically gains the ability to analyze how the documentation is used, its usefulness and completeness, and to improve it based on this analysis.
Technological Foundation
CS Assistant is built on a transparent and reliable architecture. Documentation from the Confluence space is specially processed, indexed, and stored in a form optimized for semantic search. When a user asks a question, the AI model (LLM) receives only clearly selected, relevant text fragments as context for formulating the answer. This guarantees that the answer is always based on up-to-date official data.
CS Assistant is our step in using AI to improve work with documentation. We hope this tool will become a useful assistant for clients and help accelerate work with our products.
For detailed information about the CS Assistant solution, please contact the CS client department: [email protected]
