19 Jun 2023

Thanks to the Extensive Technical Support Service for Oracle products by CS, financial institutions can avoid predictable downtimes and errors in the operation of databases, associated servers, and software. In cases where it was not possible to prevent failures for some reason, our experts quickly restore the uninterrupted operation of these systems. 

Who can benefit from this service? 

Financial institutions dealing with massive data volumes and complex transactions often encounter challenges when utilizing advanced technological solutions like the Oracle Database Management System, Oracle GoldenGate and Data Integrator integration products, and WebLogic application servers. Issues such as system slowdowns, outages, integration complexities, and critical data security vulnerabilities can result in substantial costs and significant reputational risks. While these problems can be addressed, it is far more advantageous to prevent them altogether. 

CS's Extensive Oracle Support service is predominantly sought after by companies that share our commitment to proactive management and rely on our 26 years of expertise in the development, modernization, and technical support of banking institutions. 

It is important to note that obtaining this support does not require being an existing user of CS software solutions. Recognizing the unique software composition and architecture of each company, we equip our experts with the knowledge to seamlessly integrate Oracle with other application systems developed by various providers. 

Even for companies with an in-house DBA department, our Extensive Oracle Support service becomes a valuable supplementary resource for ensuring stable and uninterrupted database operations. It is the preferred choice for companies that prioritize their reputation and understand the tangible costs associated with system downtime or failure. 

How does CS's Oracle Extensive Technical Support work? 

CS's Extensive Oracle Support service is designed to provide comprehensive assistance in preventing and addressing database failures, ensuring our customers can operate without disruptions. Our dedicated team of specialists follows a proactive approach to maintain the seamless functioning of databases and associated software. 

By staying up to date with the latest advancements, we promptly update software and address identified deficiencies to enhance the security of data storage and transmission. Our experts analyse system logs, identifying even the slightest probabilities of system failures and uncovering patterns and correlations that could potentially lead to more significant issues over time. 

In urgent situations, our Oracle support specialists excel at prompt problem resolution. We understand the criticality of system downtime for our customers, and our experienced team is committed to rapidly localizing the source of any failure and resolving priority issues as soon as possible. 

Whether it's recovering from failures, resolving critical errors, or other essential tasks, our CS specialists can handle them independently or collaborate closely with the customer's DBA team. We can be a dependable pillar, offering a reliable support system, a dynamic knowledge hub, an additional source of expertise, and skilled professionals ready to assist. 

What is included in the Extensive Technical Support service for Oracle Products? 

To ensure the continuous and optimal performance of your database management system (DBMS), our team of experts provides comprehensive daily and scheduled tasks, including: 

• Regular monitoring of the database and thorough analysis of log files. 

• Collection and analysis of graphs, tables, and original protocols. 

• Incident analysis to identify and address any issues. 

• System performance analysis to optimize its efficiency. 

• Consolidation of analysis findings into a concise daily summary checklist, encompassing error descriptions (if applicable), recommended solutions, and a record of actions taken. 

• Installation of necessary patches, preceded by rigorous testing. 

• Reorganization of database segments to enhance overall performance. 

• Other tasks. 

Our clients have the option to access additional services beyond the standard package. These supplementary services include load testing, performance testing of software-hardware complexes, system software updates, installation of new releases and versions, various migration processes, and more. We cater to the diverse needs of our clients, ensuring flexibility and a tailored approach to meet their specific requirements. 

Why should you trust us? 

For over 20 years, CS Company has been a trusted partner of Oracle. We are authorized for software distribution and technical support of Oracle products. We are dedicated to nurturing a team of highly skilled experts. 

Each of our employees is a qualified specialist and possesses extensive experience in specific technologies, backed by Oracle certifications. They regularly receive training at Oracle University to stay up to date with the latest technologies and software versions. 

Our experts maintain a strong connection with Oracle professionals through online sessions, seminars, and active participation in Oracle's premier conference, Oracle OpenWorld. 

We currently oversee the daily operations of more than 150 databases and application servers, providing meticulous support and ensuring the smooth functioning of critical business applications. Business-critical applications are entrusted to us by dozens of satisfied customers!  

How to order Extensive Technical Support Service for Oracle Products? 

To receive additional materials and individual consultation regarding Oracle extensive support, please send a request to the email address: [email protected].