23 Oct 2020

CS Company had launched a single telephone number of the CBS B2 support service. It is tested within the bounds of a new work schedule – 24/6. This number has an installed VPBX and a connected IVR-service. 
 
Launch of the single telephone number (+38 (067) 162 59 52) with an installed VPBX and сonnected IVR-service – one of the key changes in the CBS B2 support service work within the 24/6 schedule.

Besides, other solutions for the better efficiency of the support service are being tested and provided:

• Subdivision for critical business processes support is being formed. Besides, night duties are implemented and practiced according to the required schedule. 
• Training courses for duty teams were held. 

24/6 Support Benefits

• Increase in the quality of service. 
• Quick response to critical errors.
• Opportunity for regulatory procedures flexible planning.
• Opportunity to organize 24-hour customer service in the field of consultancy.
• Use of a single multichannel telephone number that enables call redirection to the required CS expert.

Desirability of our new implementations is dictated by our customers’ needs and comfort.