At CS Company, we offer thorough support for both our own CS software solutions and those of our partners, including database management systems (DBMS), Oracle software, and hardware.

Our signature approach to technical support and project oversight sets us apart in the software provision sector for financial institutions. Our goal extends beyond mere sales. We strive to foster enduring partnerships with each client, ensuring they receive all-encompassing support for every project, tailored system configurations, and timely software updates.

Basic Support Services

Clients who choose CS solutions receive a comprehensive service package that includes:

• 24/7 access to customer resources: client portals, extensive knowledge bases, documentation, and webinars.
• Access to Bug Tracking Tool (BTT) for issue resolution and feature request submissions.
• Consistent system updates in accordance with our software release policy.
• A dedicated support hotline for critical issues at +38 (067) 162 59 52.
• Expert consultations for software administration and use.
• Regulatory compliance updates.

Warranty, SLA, and VIP Support

Following the deployment of our solutions, we provide warranty support. 

For clients in need of a more personalized approach, we offer tailored SLA and VIP support services. These premium options include priority access to our expert team, guaranteed response times for all inquiries, and bespoke solutions tailored to complex and unique cases.

Additional Services 

We provide a range of additional services designed to enhance the customer experience with our products: 

• Load testing on anonymized databases for performance benchmarking.
• Comprehensive audits of technological and business processes.
• Parameter optimization for the most efficient use of software and hardware.

Training Opportunities

The transition of a bank to the СBS B2 system includes basic user training that is customized to reflect the unique business processes of the client. Furthermore, we offer specialized training programs for ABS B2 administrators aimed at maximizing the efficiency of our product usage.

For more detailed information regarding the organization of СBS B2 administrator courses, please contact us with your specific request.

Educational Partnership Programs

We are committed to supporting educational endeavors and thus provide our ABS B2 software free of charge to higher education institutions in Ukraine for academic use. Educational institutions interested in taking advantage of this offer are encouraged to reach out via email.